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Frequently Asked Questions
1) Shipping Times: In stock items will ship typically within 1-3 business days. Please allow time to process your order. If we foresee an item taking longer, we will be sure to contact you. Most of our product line ships from Pennsylvania while we also have strategically placed partners as well as manufacturers around the country. If you are constrained for time or would like to know the approximate ship time of an order, contact us.
2) I ordered but where is my tracking number?: Tracking numbers are used as a convenience to track your package. Since we do use manufacturer drop ships and other warehouses for items we do not stock, tracking numbers can sometimes take longer to receive. Please refrain from emailing us the day of or after your order looking for a tracking number. The item more than likely shipped if we did not contact you to let you know it was out of stock we just did not receive tracking information from the manufacturer. As soon as we have your tracking number, we will post it online. Once your order has fully shipped, you will receive an email. At this time, our emails will not list your tracking numbers. You must log into your account and view your order for this information.
3) I want to buy, how can I pay?: Our site is capable of allowing you to check out with Pay Pal and credit cards. We reserve the right to ship an order to a billing address of a credit card or Pay Pal account. All IPs are logged to help prevent fraud. If we suspect a possible fraudulent sale, we will take precautions to ensure the transaction has been made by the card holder. We also can accept checks and money orders. Please do realize that checks and money orders do have a bank clearing time. Our mailing address is on our contact us page.
4) My order is "pending", why?: An order in pending status means we did not receive payment or process your order. If you paid by paypal, it may have not went through or an e-check (Electronic Check) is processing. Credit card orders may have been declined or we do not have enough information to process the order. We typically run credit cards as soon as your order is received during normal business hours. If you have any questions, please contact us.
5) I cancelled my order, where is my credit?: Please note that both credit card and paypal refunds (by credit card or bank account) can take up to 4-5 business days before they are seen on your credit card statement. If it does not appear after this time, please contact your bank and our customer service department.
6) I found a lower price. Can I tell you about it?: Sure! Contact us with lower prices and we will see if it can be matched or beat. Please do not send us a link to an item that is cheaper without the shipping. Items on our site are listed with shipping included in the Continental U.S. as a convenience to you.
7) I am looking for XYZ Parts, do you have it?: Our sales staff would much rather be dealing with our customers rather than databasing parts into the site. Although it is a necessity to get our catalog listed as efficiently as possible, it is still time consuming. If you do not see what you need, please do not hesitate to contact our friendly sales team to check if we carry the product.
8) I am not in the Continental U.S., will you ship to me?: We post all our prices with shipping included in the Continental U.S. If you are in Alaska, Hawaii, APO, Puerto Rico, Canada, or Mexico, we will ship to you. The price, however, will more than likely be higher due to the higher shipping costs. To anyone not in North America or an APO address, we regret to inform you that we currently do not ship to your area. All APO please realize that not everything can be shipped to you. Contact us for more information.
9) My question is not answered, who do I ask?: Please use our contact us page and ask us. We attempt to keep the shopping experience as easy as possible but some questions do arise. We look forward to corresponding with you!
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